Donor Charter

We recognise that giving flows from a heart motivated to see lives and communities transformed through encounter with Jesus Christ. We promise to responsibly and faithfully steward all gifts, donations and resources that are entrusted to us as a fundamental part of our call to excellence in mission, in line with our core values of Integrity, Partnership, Servanthood, Wholism, Dependence on God, Oneness and Community.


We treat every donation that we receive as an expression of partnership and participation in the work of Interserve GBI.

  • We will inform donors of the way we intend to use donated resources, keeping them updated about the impact of their support.
  • All donations, when undesignated, will be allocated to our general ministry fund.
  • Where the donor specifies the intended use of their donation, we will take the greatest care to ensure that their wishes are carried out. On the rare occasion that this is not possible, we will be in touch to discuss the best possible alternative with you.
  • All donations will be acknowledged promptly and appropriately, within a week under normal circumstances. It may take longer at busier times, such as during appeals, or where we are looking to confirm the identity of a donor. Wider recognition and publicisation will only happen after consultation, and anonymity will be respected where requested.

Data Protection

We respect our supporters right to confidentiality and are committed to maintaining your confidence and trust with respect to your privacy.

  • We will hold your information for only as long as it is required, treating it in accordance with current data protection legislation.
  • We will comply with all our responsibilities under data protection guidelines, including removing donors from communication lists if so requested.
  • We will be transparent about what data we are collecting about you, where that data comes from, how we use the information we hold about you, and the choices you can make. For more information, please visit our full privacy notice.


We value your feedback, as this will help us continually improve what we do

  • We will deal with your communication quickly, effectively and courteously, responding in a way that is tailored to your needs.
  • We will communicate with honesty and transparency about financial matters, including anything relating to a donation.
  • Our most recent published financial accounts and annual report are available here Charity Commission.
  • We aim to resolve any complaints as fully as possible. If you would like to exercise any of your rights above, opt-out, or are dissatisfied with the way we have dealt with our donation, please contact us at or by telephone 03333 601 600. If you remain dissatisfied, you may lodge a complaint with the Information Commissioner’s Office at:

Interserve GBI is a member of the Fundraising Regulator and committed to following the guidelines that uphold best practice.

Download a PDF version of our donor charter Download our donor charter